Last updated: April 2026
We collect personal information you provide when creating an account, including your name, email address, date of birth, and billing details. We also collect health data you choose to share with us, such as wearable device metrics, lab results uploaded or ordered through our platform, and information you provide during provider consultations. Usage data such as log files, device identifiers, and interaction patterns are collected automatically to maintain and improve our services.
Your information is used to deliver and personalize our longevity telehealth services, generate health insights through our AI coaching tools, facilitate consultations with licensed providers, and fulfill prescriptions and lab orders. We may also use aggregated, de-identified data to improve our algorithms and service quality. We will never sell your personal health data to advertisers or data brokers.
Pymander integrates with wearable devices including Apple Watch, Whoop, Oura Ring, and Garmin. Wearable data, such as heart rate variability, sleep stages, recovery scores, activity metrics, and blood oxygen levels, is synced only with your explicit consent. This data is used exclusively to support your care, power personalized health insights, and inform provider consultations. You may disconnect any wearable integration at any time from your account settings.
We employ industry-standard security measures to protect your information, including encryption in transit (TLS 1.3) and at rest (AES-256). Our infrastructure and practices are aligned with HIPAA requirements for the handling of protected health information. Access to personal health data is restricted to authorized personnel and your designated care providers. We conduct regular security audits and vulnerability assessments.
We work with trusted third-party partners to deliver certain aspects of our service, including CLIA-certified laboratory partners for diagnostic testing, licensed pharmacy partners for prescription fulfillment, and secure payment processors for billing. These partners receive only the minimum information necessary to perform their services and are bound by contractual obligations to protect your data.
You have the right to access, correct, and delete your personal data at any time. You may also request a portable export of your health data in a standard format. To exercise any of these rights, contact us at hello@pymander.app or through your account settings. We will respond to all data requests within 30 days.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email or through a notice on our platform. Your continued use of Pymander after any changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, please contact us at hello@pymander.app.
This policy will be updated prior to public launch.